What is your cancelation policy?
Cancellations received more than 20 days before your reservation date will be fully refunded. Cancellations received with less than 20 days remaining will not be refunded. We send out a reminder email 25 days out from your adventure reservation.
Gift cards are redeemable for Urban River Adventures only and are not redeemable for cash. For what ever reason, if the purchase is not used in the 2021 season, the full amount will be transferred to the following season. If a camping trip or activity was reserved and cancelled less that 20 days prior to the reservation, no credit will be returned.
If we are unable to host your adventure experience due to Covid-19 government intervention, the full amount will be applied to any activity or adventure at a later date. It is the guests responsibility to follow all AHS guidelines when reserving their booking.