We answered the most popular questions about Urban River Adventures. If you didn't find the answer here, we'll be glad to help you by e-mail. email@example.com
I just booked an adventure, now what?
Have a look at our Welcome Package on how to best prepare. Make sure every guest in the reservation fills in the safety waiver. If you booked VIP make sure to get you VIP meal requests in 10 days prior to your reservation! Subscribe to our newsletters for updates about the island. We will send out parking passes a week before your adventure!
Where are these islands located?
The island we are using for our season is just upstream from the city of Edmonton. .
How many people will be camping on these islands?
We have 15 tents in total. Each can hold 2-3 guests and the family dome can hold 4-6 people.
What types of tents are available?
Urban River Adventures provides tents fully equipped with quality camping gear. We currently have: 12 Glamping tents - 3 bell style and 7 dome style & 2 family dome 2 Tree Tents - These are the elevated, hammock-like, tents suspended in the trees.
What do we do if we have 3 people?
All of our Island Glamping Tents are spacious enough to add a twin bed. If you have three people, please change guests number to 3 or reach out to add an additonal guest after initial reservation.
How do we get to these islands?
Urban River Adventures will pick you up at Devon Lions Campground pick-up point on the North Saskatchewan River. We transport you by Jetboat to and from your island adventures. All life jackets will be provided.
Are kids able to participate?
Yes, kids are welcome. They must be under very close supervision by their parents. We can add a bed to any of the glamping tents to include an additional child or the kids can have their own tent in close proximity to the parents. Kids older that 16 can come on a camping trip with a waiver signed by their parents. Kids under 16 must have parents accompany them.
How many people can sleep in the tents?
All of our tents are double occupancy. This means that 2 people can sleep in every type of tent. The Glamping tents are spacious enough to add a single bed and this can be done at an additional cost of $75/night or $142.50/night for VIP.
Are pets allowed on the island?
After careful consideration, we have decided to not allow any pets on the island.
We have discovered that there is an active beaver colony near the island that could be a potential risk to our loved pets. We have also discovered a goose nest on the island. Geese are protected animals and it is extremely important to not cause any distress or upset to their natural habitat.
How do I schedule my departure time back to the mainland?
All departure times back to the mainland are organized with one of our island guides upon arrival to the island. Should you need to depart back to the mainland at a specific time, please contact us to arrange your boat departure ahead of time.
What is the max weight capacity for a Tree Tent?
We have sourced the best quality Tree Tents and they have a capacity of 800lbs. That includes 2-3 people and all their gear.
Are Personal Floatation Devices(PFD) provided?
Yes, PFD's are provided for the boat ride to and from the island. PFD's are also provided for all river activities.
Is there parking at the pickup point?
Yes. There is secure overnight parking at Devon Lions Campground. We will send you a parking pass closer to your reservation date for you to print and display on the dashboard of your vehicle.
Do you provide bedding?
We provide all bedding, duvet, and pillows in all of our glamping tents and sleeping bags, pillows, and air mattresses in our tree tents.
How should I tip my guide?
Our guides work hard to provide an exceptional experience for you. They appreciate any gratuity that you offer. These can be done in cash or sent to: firstname.lastname@example.org
If I bring my own food to cook, do you guys have cookware and utensils?
Yes, we will provide cookware (pots, pans, campfire grill, plates, mugs) and utensils to guests who decide to bring their own meals.
How do VIP Meals work?
We are working with Drift FoodTruck to provide VIP campfire meals.
The meals will be prepared off-site and prepackaged for two. Your fire should be started 30 minutes prior to cooking your food. The 2022 menu will be revealed in February 2022.. The meals are prepared by very experienced chefs who love to cook on a campfire. Each guest selects their meal kit options and cooks there meal to their liking. If there are any diet restrictions/allergies please make a note of it when booking and when making your meal selections.
What if I have food allergies/diet restrictions?
We will accommodate all food allergies and diet restrictions. Please state them in the notes section of your booking and in your meal selection request form.
Whats included in the VIP meals
Our VIP Meals are priced/ guest. They include breakfast, dinner, lunch/snack and a smores cookie treat. We will also provide coffee and tea each morning more the VIP guests. They are $62.50/person.
I've already reserved, can I still add VIP meals?
Yes, we can add VIP meals to your booking up to 15 days prior to your reservation date.
Are there free activities on the island?
The free activities we offer are fishing, gold panning(around the campsite), smashball, slacklining, hiking, and hammocks.
When is check-in and check-out?
Check in: 2:00pm- 6:00pm Check out: 11:00am. We ask that guests have all their belongings out of their tent by 11:00 am the next day for cleaning. However, guests are welcome to spend the next day on the island as we will have the boat shuttling people from 9:30 am-4:00 pm each day.
What is the time length of the paid activities?
They are approximately 2-4 hours total. Depending on the boat drop off location, you can enjoy an activity for 2 hours.
Is there are specific age requirement to be able to stay in the tree tents?
All ages are welcome in all of our tents. Age requirements for tree tenting are based on parents' discretion.
Can we bring wine or beer?
You may bring wine or beer. We just ask you to please limit consumption to your site and that no glass bottles are brought onto the island.
Both types of glamping tents look beautiful.. are the domes bigger than the tents?
The domes are more spacious than the tents. The tents are more intimate. Both are furnished with glamping comforts such as beds, tables, chairs, lights etc. They will each provide a very memorable experience.
Will there be party groups?
Our islands are only accessible by boat and we have groups of mostly two people. Some groups have one or two children but there definitely aren't any party groups. If there is a group booking we will ensure to keep them separate. The tents are distanced, and the river makes noise so even if people were playing music and talking loud, you should not be able to hear them.
What is the bathroom situation?
Each campsite has its own private covered eco-toilet.
Are there showers?
This is remote island camping with no structures. We are working getting on a warm, filtered, river shower system.
Are there electrical outlets available?
There is power at the main event tent and each of our glamping sites will have power. We typically will shut off the generators in the evening unless required to run all night (CPAP machine.)
How far apart are the campsites?
The sites will be private and spaced apart. Each has its own fire pit and covered eco-toilets.
Is there winter dome camping?
We currently offer May 15th to October 2nd 2022 but we may extend throughout the winter if we can figure out the logistics.
Do you have fishing gear?
We have fishing gear for you to use on the islands however, you are also welcome to bring your own. Just keep in mind that individuals older than 16 and under 65 will require a fishing license to fish. Fishing License Link
How do tree tents work?
The entrance to our tree tents are on the side or bottom. They hang 2-5 feet above the ground for easy access unless otherwise requested. They are similar to sleeping in a hammock and have a max weight with gear of 800lbs and sleep 3 comfortably.
We have used these islands for camping over the years. Are they still available to us?
Yes. They are still available for public use. We just have the authorization to use it for our purposes.
Do you have a single camper rate?
Currently, we do not have a single camper rate due to COVID restrictions with households and the uncertainty of what those regulations will be in spring/summer 2021. However, since we do not offer a single rate we will throw in VIP for free for any single camper. This will include all your meals and food during your stay.
There is no need to bring camp chairs for the fire as we will have seating. However, if you want chairs to bring near the water then you must bring your own.
How many bags can I bring?
Each guest can bring one personal bag and each accommodation may bring one cooler.
Is additional firewood available for purchase?
Each reservation will be provided with a bundle of firewood for cooking. Should you wish to purchase additional firewood while you are on the island, it is available for purchase on our website, under Add-Ons.
Rescheduling due to weather?
We are equipped and prepared for rain. If we have extreme weather then your trip can be deferred to a different date. As we are in Alberta and the weather is always changing, we ask you to come prepared for the forecasted weather.
*Please note: those who come unprepared for their adventure or weather conditions may be declined access to the island and no refund will be provided. Appropriate preparation and attire is essential to making your stay comfortable and enjoyable.
What is your cancelation policy?
Cancellations received more than 20 days before your reservation date will be fully refunded. Cancellations received with less than 20 days remaining will not be refunded. We send out a reminder email 25 days out from your adventure reservation.
Gift cards are redeemable for Urban River Adventures only and are not redeemable for cash. For whatever reason, if the purchase is not used in the 2021 season, the full amount will be transferred to the following season. If a camping trip or activity was reserved and canceled less than 20 days prior to the reservation, no credit will be returned.
If we are unable to host your adventure experience due to Covid-19 government intervention, the full amount will be applied to any activity or adventure at a later date. It is the guest's responsibility to follow all AHS guidelines when reserving their booking.
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All scheduling and purchases can be done online through the appropriate links.