Dear Urban River Adventures Guests,

We want to extend our deepest apologies for the ongoing delay in processing refunds for the 2023 season. We understand how frustrating this experience has been, and we sincerely appreciate your patience and understanding as we work through these challenges.

Current Status: 85% of 2023 guests have been refunded and we are actively working to ensure all pending refunds are processed.

What to Expect:

• Refund Timeline: We are committed to completing all refunds as funds become available. Because of this, we are unable to give an exact date for your refund. We appreciate your patience and understanding.
• Communication: For past guests who are still owed a refund, please email info@ura-yeg.ca so we can ensure we don't miss anyone.
• Next Steps: Once we can process your refund, we will contact you with the good news and send the eTransfer.

We understand the inconvenience this has caused and are committed to making things right. Thank you for your past support and patience as we work through this challenging process. We look forward to having everyone repaid in full.

Warm regards,
The Urban River Adventures Team